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Our Philosophy

 

Our code of practice is totally customer orientated, without them, we would fail.
We believe it is important to develop a sound commercial moral code on which to base our training programmes, as these help our operators to remain focused at all times and to understand the importance of the added value we bring to any superstore.

We are the leaders in this field. Other companies will promote their staff and ethics but within weeks the standard tends to slip. The emphasis on spot checking, stringent supervision and superior training levels will uphold our professional code of conduct, which is essential for any superstore, landlord or management company.
The training we give our Operators involves customer care as well as practical training. Ensuring all customers are greeted professionally and courteously.

It takes months to find a customer, seconds to loose one. We will never promise more than we can deliver and we will continually look for ways to improve quality and add value to the service we provide.

Our Promise:
  • Be honest reliable and dependable
  • Always provide a high quality service
  • Present ourselves in a professional manner at all times, irrespective of the weather or current trading conditions
  • Leave the area where we have service cleaned and tidy
  • Provide added value to the superstore customer service Programme; therefore enhancing the shopping experience by providing our service to the best of our ability at all times
  • Constantly strive to improve the quality of our service
  • Listen sympathetically to the concerns of any customer
  • Remedy any problem quickly and efficiently
  • To do as much as we can possibly do for any customer
  • Demonstrate our commitment to the customer and the service we provide
  • Defend the integrity and good will of the business by being honest, polite and trustworthy

 
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